Frequently Asked Questions

Browse our curated collection, select your property, choose your dates and number of guests, then proceed to checkout. You'll need to create an account or sign in to complete your booking.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and select bank transfers for longer stays.

Modifications are subject to the property's availability and the host's approval. Contact our support team and we'll do our best to accommodate changes.

Each property's availability calendar is updated in real-time. Simply enter your check-in and check-out dates on the property page to confirm availability.

Each property has its own cancellation policy (Flexible, Moderate, or Strict) displayed on the listing page. We recommend reading the policy carefully before booking.

Refunds are typically processed within 5-10 business days, depending on your payment method and bank.

If a host cancels, you'll receive a full refund immediately and we'll prioritise finding you alternative accommodation.

Visit our hosting page and complete the listing form. Our team reviews each submission within 24 hours. We may contact you to schedule a verification visit.

Staykal charges hosts a 3% service fee on each booking — one of the lowest in the luxury accommodation industry.

Payouts are automatically transferred 24 hours after guest check-in to your linked bank account or PayPal.

Our $3M Host Guarantee provides comprehensive coverage for property damage, theft, and liability. Details are available in your host dashboard.

All guests must verify their identity through government ID, phone number, and email. We also review booking history and references from previous hosts.

Absolutely. We use industry-leading 256-bit SSL encryption and never store your full card details. All payments are processed through PCI-compliant systems.